Customer Service

Baci Cupcakes is an online store delivering baked goods right to your door. We bake all items on demand to ensure our products maintain the utmost quality, with no added preservatives included.

Customer Service

Baci Cupcakes is an online store delivering baked goods right to your door. We bake all items on demand to ensure our products maintain the upmost quality, with no preservatives included.


ORDER PROCESSING

Please allow a minimum of 2 business days to process your order and 1 business day for courier delivery. Processing includes the time allocated to bake and package your item so that it is ready for courier delivery or pick-up.


Pick-up

For pick-up orders, please provide a date and time in the notes section at check-out as well as a phone number. We will do our best to accommodate you. Orders can be picked up at our warehouse location at 2609 Fenton Road, Ottawa, Ontario.


Delivery

Baci Cupcakes delivers in the Ottawa area including Gatineau, Hull and Aylmer from Monday to Friday between 9:00 a.m. and 5:00 p.m. We also offer Saturday deliveries between 10:00 a.m. and 2:00 p.m. to certain parts of the Ottawa area. Deliveries are made by courier and the charge is determined by postal code location which is either a standard flat-rate of $10.00 or $15.00. Please refer to the postal code chart below for more details on delivery costs and schedules.

There are no deliveries on Sundays or holidays. Delivery charges will be included at check-out. During check-out, please indicate morning delivery (between 9:00 a.m. and 12:00 p.m.) or afternoon delivery (1:00 p.m. and 5:00 p.m.) Delivery times cannot be guaranteed due to unforeseen circumstances including extreme weather conditions, but we will do our best to deliver during the time period specified at the time the order was placed.

Please be sure to provide a complete address, daytime and evening phone numbers at check-out including specific delivery instructions as to where to leave the order if no one will be there to receive it. We strongly recommend that someone be available to receive the order. If there is no one available to receive the order at the time of delivery, and no specific instructions have been provided, the order may be left in a safe area at your location so that you do not have to travel to our warehouse location to pick it up.

If it is deemed by the courier that an order cannot be left in a safe location, the order will be returned to Baci Cupcakes and arrangements can be made for pick-up. A second delivery charge will be applied for the return of the order. Baci Cupcakes will not be responsible for any damage or loss to orders that are not received personally.

No deliveries are made to PO boxes.

For deliveries to businesses, orders may be left with the front desk, security or receptionist. We will not be responsible for any orders that are mishandled. If the business is closed at the time of delivery, arrangements can be made for pick-up only and a second delivery charge will apply to return the order to our warehouse location. Business deliveries may be made as late as 5:00 p.m. on weekdays and 2:00 p.m. on Saturdays.


Delivery Costs & Schedules

Shipping MethodCostsRegionPostal CodesTotal Delivery Time
Standard local weekday deliveryCAD $10.00Ottawa-Hull-Aylmer-GatineauK1B, K1G, K1H, K1J, K1K, K1L, K1M, K1N, K1P, K1R, K1S, K1T, K1V, K1Y, K1Z, K2A, K2B, K2C, K2G, K2E, K2P, J8P, J8R, J8T, J8V, J8X, J8Y, J8Z,J9A, J9H, J9J2 business days processing, 1 business day delivery
Standard local weekday deliveryCAD $15.00Ottawa-Manotick-GreelyK1C, K1E, K1W, K2H, K2J, K2K, K2L, K2M, K2R, K2S, K2T, K2V, K4A, K4M, K4P2 business days processing, 1 business day delivery
Standard local Saturday deliveryCAD $10.00OttawaK1B, K1G, K1H, K1J, K1K,K1L, K1M, K1N, K1P, K1R,K1S, K1T, K1V, K1Y, K1Z, K2A, K2B, K2C, K2G, K2E,K2P2 business days processing, 1 business day delivery
Standard local Saturday deliveryCAD $15.00Ottawa-Manotick-GreelyK1C, K1E, K1W

K2H, K2J, K2K, K2L,

K2M, K2R, K2S, K2T, K2V, K4A, K4M, K4P
2 business days processing, 1 business day delivery

Please note that Saturday deliveries are not available to Hull, Gatineau, and Aylmer (J8P, J8R, J8T, J8V, J8X, J8Y, J8Z, J9A, J9H, J9J).


Refunds, Returns, and Order Changes

At Baci Cupcakes we are committed to 100% customer satisfaction and we will work with you to ensure you are happy with your Baci Cupcakes purchase.
As we bake on demand, if you place an order and wish to make changes to it before it is processed, please call us and we will do our best to accommodate you. However, if your order is in process or has been processed, we will not be able to accommodate you.

If you wish to cancel an order, please contact us via phone as soon as possible in order to stop the order from being processed. If the order is already in process or has been processed, we cannot cancel it and we will not be issuing refunds or credit notes.

If your order has arrived damaged, please contact us via phone at 613.791.CAKE (2234) or email us at info@bacicupcakes.com.


Payment

Payment can be made with Visa or MasterCard credit card and will be charged at the time the order is placed.

Payment can also be made via PayPal or email transfer. For all e-transfer payments, please contact us in advance by email or by phone at 613.791.CAKE (2234).

All Baci Cupcakes orders are subject to HST.

Our website is secured with a SSL encryption and we never receive your credit card information directly.

Baci Cupcakes has the right to refuse to accept or fulfill any order upon reasonable notice.


Pricing

All prices are in Canadian dollars.


Allergy Information

Baci Cupcakes does not operate in a nut free environment. Many of our products contain nuts.


Product and Product Display

We cannot guarantee that products will appear exactly as the images on the website. Baci Cupcakes will make best efforts to fill orders as accurately as possible as per the product description and/or photos on our website. However, colour and images may vary depending on your computer monitor or settings.

We reserve the right to make minor changes according to product availability. You will be notified of any major product changes.

In the event of a typographical error relating to price or quantity of an item offered on this website, Baci Cupcakes reserves the right to refuse to fill any order(s) that rely on the typographical errors.


Disclaimer of Warranties

YOUR USE OF THIS WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THIS WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER BACI CUPCAKES OR ANY PERSON ASSOCIATED WITH BACI CUPCAKES MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. ALL PRICES AND SERVICES LISTED ON THIS WEBSITE ARE SUBJECT TO AVAILABILITY AND LIMITED QUANTITIES. CHANGES ARE PERIODICALLY ADDED HEREIN. BACI CUPCAKES MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEBSITE AT ANY TIME, WITHOUT PRIOR NOTICE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.


LIMITATION OF LIABILITY

BACI CUPCAKES, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, VENDORS, AND/OR SUPPLIERS WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY ECONOMIC DAMAGES OF ANY KIND, WHETHER BASED ON CONTACT OR TORT OR OTHERWISE, EVEN IF ANY OF THEM HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, ARISING FROM OR IN ANY WAY CONNECTED WITH THE RECIPIENT FOR INCOMPLETE INSTRUCTIONS OR ORDERS, WITH THE NON-RECEIPT OF INSTRUCTIONS OR ORDERS, OR FAILURE TO PROVIDE PRODUCTS, OR WITH ANY INFORMATION OR PRODUCTS OBTAINED THROUGH THE WEBSITE , INCLUDING, BUT NO LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL AND CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF PROFITS, WORK STOPPAGE, OR ACCURACY OF RESULTS. BACI CUPCAKES’ TOTAL LIABILITY FOR ECONOMIC DAMAGES UNDER THIS AGREEMENT SHALL BE LIMITED TO DIRECT DAMAGES ACTUALLY INCURRED BY YOU AND SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU AND RECEIVED BY BACI CUPCAKES FOR PRODUCTS OR MERCHANDISE ORDERED ON THIS WEBSITE.

THE LIMITATIONS ON DIRECT AND INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARE INDEPENDENT OF ONE ANOTHER AND OTHER LIMITATIONS SET FORTH IN THIS AGREEMENT.